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EL MOMENTO DE LA VERDAD JAN CARLZON LIBRO EBOOK DOWNLOAD It helps us to understand the importance of truth and its impact in every aspect of our lives,

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In 1986 Jan Carlzon, the former president of Scandinavian Airlines wrote a book, Moments of Truth. In his book, Carlzon defines the moment of truth in business as this:

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Jan Carlzon graduated with an MBA published by Bonnier in Stockholm in 1985 and translated into English in 1987 by Harper Perennial under the title Moments of Truth.

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